TERMS & CONDITIONS
The terms “we”, “us”, “our” and “AIRLINK” refer to Airlink Tours and Travel, Inc., a Florida corporation and its affiliates. The terms “you” or “your” refer to the customer visiting the Website (hereinafter defined) and/or booking a reservation either through us on the Website or through our customer service agents. The term “Website” refers to the Airlink Travel website. The term “Agreement” or “Terms & Conditions” refers to all the terms, conditions, and notices set forth herein.
By booking any travel products or services, or accessing or using the Website or promotional materials in any manner you agree to be bound by this Agreement. Please read this Agreement carefully. If you do not accept all of these Terms & Conditions, please do not make bookings through our customer service agents or through the Website, and please do not use the Website. Be sure to return to the Website periodically to review the most current version of this Agreement. We reserve the right at any time, in our sole discretion, to change or otherwise modify this Agreement without prior notice, and your continued access or use of our services or the Website signifies your acceptance of the updated or modified Agreement.
Our Website and marketing material displays information about travel locations, airfares, travel agent locations, flight times and dates, tours, packages, insurance, cruises, transportation, foreign currency, schedules, travel companies and many other things, as a convenience to you. Although AIRLINK uses best efforts to ensure the information supplied to AIRLINK by the Service Providers is correct and up to date, you agree that AIRLINK is not liable for the accuracy of such information. Many of the services and products which make up your travel booking are provided by Service Providers, and as such, you will be entering into a separate contract with these Service Providers for said services and products. Service Providers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you. We suggest that you review any such terms and conditions of those Service Providers.
AIRLINK accepts no responsibility for information supplied or representations made to us by third parties including the Service Providers. AIRLINK recommends that you confirm all information contained on or linked from our Website with the Service Providers. The details of the prices, packages, tours, flights and other information displayed on the Website are subject to change without notice. Post-purchase price increases may also be applied due to additional costs imposed by any Service Provider or Governmental Agency. You may be charged additional sums by AIRLINK to offset increased fees, fuel surcharges, taxes, and fluctuations in foreign exchange markets or any combination thereof. Acceptance of these Terms & Conditions hereby grants consent from you for any post-purchase price increases, and authorizes AIRLINK to charge your credit card for such additional amounts without need for further consent or approval from you. The travel products and services described on the Website are subject to availability. It should be noted that all documents issued to travelers are non-transferable. Such documents may include but are not limited to, visas, airline tickets, hotel vouchers, tour vouchers, or any other document used to confirm an arrangement with a Service Provider. Such documents may also be subject to conditions such as, but not limited to, being non-refundable, non-date-changeable and subject to cancellation or amendment fees. It is your responsibility to familiarize yourself with these conditions. If for any reason, any Service Provider is unable to provide, or alters in any way, the services for which you have contracted, your remedy lies solely with that Service Provider, and not with AIRLINK.
In the event AIRLINK receives payment by credit card, you agree that you will not seek to chargeback or recover your payment or any other losses from AIRLINK.
Unless otherwise expressly agreed to by AIRLINK in writing, you are responsible for obtaining all passports, visas and health information required.
Hajj Visa. The Consular Section of the Royal Embassy of Saudi Arabia in Washington D.C. has announced that individuals who have performed Hajj within the immediate five (5) years preceding their current application will be charged an additional fee of 2100 Riyals equivalent to $535 (This fee applies to repeat Umrah since Oct 2016 also) Furthermore, every individual planning to perform Hajj in 2019 is required to register online with the Hajj Ministry of the Kingdom of Saudi Arabia by May 15, 2019. This online registration is separate and independent from the registration on AIRLINK’s website. Failure to properly register online with the Kingdom of Saudi Arabia will result in a denial of the Hajj/Umrah Visa. AIRLINK IS NOT RESPONSIBLE FOR DENIAL OF YOUR VISA IF YOU FAIL TO MEET THE CONSULAR AND/OR HAJJ MINISTRY REQUIREMENTS. Please refer to Section 9 of these Terms & Conditions for AIRLINK’s cancellation policy. For information on Hajj/Umrah visa requirements, visit: www.saudiembassy.net/services/hajj_requirements.aspx. As of 2016, the Ministry of Hajj and Umrah of the Kingdom of Saudi Arabia has announced an increase in the Hajj and Umrah visa fee of up to $600, subject to change at the Ministry’s discretion. AIRLINK is not responsible for estimating the visa fee and you agree to pay the amount due once your visa application has been processed.
Kingdom of Saudi Arabia Value Added Tax (VAT) Policy. The Kingdom of Saudi Arabia (KSA) has announced a Value Added Tax (VAT) applicable to almost all supplies of goods or services effective January 1, 2019. The VAT is collected by the Vendors and payable to the General Authority of Zakat and Tax of the Kingdom of Saudi Arabia (GAZT). The exact amount of the VAT will be decided by the GAZT. THE VAT AND THE MUNICIPALITY FEE IS INCLUDED IN THE PACKAGE PRICE FOR YEAR 2019.
Furthermore, as a condition of your use of the Website, you warrant that (i) you are at least 18 years of age; (ii) you possess the legal authority to create a binding legal obligation on behalf of yourself and any other travelers you have included in your booking; (iii) you will use the Website in accordance with this Agreement; (iv) you will only use the Website to make legitimate reservations or bookings for you or for another person for whom you are legally authorized to act; (v) you will inform such other persons about these Terms & Conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto and will provide a copy of these Terms & Conditions to such other persons, which is binding upon them; (vi) all information supplied by you on the Website is true, accurate, current and complete, and (vii) if you have a AIRLINK account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right in our sole discretion to deny access to anyone to the Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.
No Copy, Distribution, or Sale. You may download, display, or print one (1) copy of any portion of the content displayed on the Website (the “Content”). If you do so, you may not modify the Content in any way, and you must reproduce the AIRLINK copyright notice (or the Service Provider’s notice, as applicable) in the form: “© 2019 Airlink Travel and Tours - All Rights Reserved” as displayed on the relevant page(s) that you might copy. Except as provided herein, you may not:
Other Limitations. Unless otherwise provided within these Terms & Conditions, or unless specific applicable law requires AIRLINK to allow you to do so, you may not do any of the following without the prior written consent of AIRLINK:
Member ID and Password. Access to certain areas of the Website is only available to registered members. To become a registered member, you are required to answer a limited number of mandatory questions. Answers to additional questions are optional. You represent and warrant that all information you supply to us about yourself and others, including email addresses, is true, valid and accurate, and that you have the right to supply us with such information.
Termination. AIRLINK, in its sole discretion, may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of our Website, even if access continues to be allowed to others. Upon such termination or suspension, you must immediately discontinue use of the Website, and destroy any copy you have made of any portion of the Website. Accessing the Website after such termination, suspension, or discontinuation shall constitute an act of trespass. AIRLINK shall not be responsible to you for such suspension or termination.
AIRLINK may also, at any time, charge or impose fees for certain services, or establish or change general practices and limits concerning certain services.
AIRLINK does not represent or warrant that the Website, the server that makes it available or any AIRLINK products or services supplied through the Website will be free of errors, viruses or defects. Your access and use of the Website is subject to factors beyond AIRLINK’s control. AIRLINK does not warrant that the Website or the products and services offered via the Website will meet your requirements or that the service will be uninterrupted or timely. AIRLINK will use its best endeavors to make the Website secure and has implemented technology for this purpose. However, because of the nature of the internet, AIRLINK does not warrant that the Website will be secure.
To the maximum extent permitted by law, neither AIRLINK nor any of our officers, employees, shareholders or other representatives will be liable in damages or otherwise in connection with your use of or inability to access the Website or the purchase and use of any products and services supplied via the Website or any breach of any warranties that may be implied by law. This limitation of liability applies to all damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. In the event that the Website fails to operate or causes you loss or damage, you agree that your sole remedy is the refund of any money that you paid to AIRLINK to use the Website.
If applicable, hotel ratings stated on the AIRLINK Website or promotional material (including, without limitation, photographs, lists of hotel amenities, descriptions of property, etc.) are provided by the respective Service Providers. These hotel ratings are general guidelines and AIRLINK cannot guarantee their accuracy. The promotional material is to be used as a general guide and the ratings and hotel information may be amended periodically by the respective Service Providers. Please be advised that during the peak Hajj season the Service Providers accommodate a large number of pilgrims and consequently the quality of service indicated by their respective ratings may suffer. AIRLINK does not guarantee or make any representations as to the quality of services provided by Service Providers.
All Service Providers are independent contractors, not AIRLINK affiliates or agents. AIRLINK is not liable for the actions, omissions, errors, representations, warranties, negligence, breach of contract, personal injuries, death, property damage, delays, or any other damages or expenses resulting from Service Providers. AIRLINK has no liability and will not refund due to delay, cancellation, overbooking, strike, force majeure, terrorism, and any other causes that are beyond AIRLINK’s direct control or from any loss or damage resulting from improper passport, visas or other documents.
AIRLINK has no control and is not responsible for any additional expenses, delays, omissions, re-routing, or acts of interference by any government or legal authorities, including but not limited to, government changes in the dates of the Islamic (‘Hijri’) calendar. You explicitly understand that the Islamic (‘Hijri’) Calendar may change relative to the Gregorian calendar, which may affect your hotel, flight, and other travel accommodations, and do not hold AIRLINK or any of its representatives liable for any such change(s), or any impact that such change(s) may have upon your pilgrimage or its rituals.
The information, software, products, and services provided by us or our suppliers or published on the Website may include inaccuracies or errors, including pricing errors. We do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to such information that appears on the Website. We expressly reserve the right to correct any pricing errors on the Website and/or on pending reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
AIRLINK is not responsible for any traveler(s) missing any part of their package due to no fault of AIRLINK, including but not limited to, the traveler(s) selecting flights that occur outside the published package and tour dates. In such event(s), the traveler(s) shall be responsible for any additional expenses incurred for the traveler(s) to rejoin the tour. AIRLINK will not make any changes after departure and will not redeem any part of the payment for any services rendered unutilized.
AIRLINK is not responsible for any traveler(s) preference of performing religious rituals according to specific interpretations; all religious rituals shall be performed under the guidance set forth by the Ministry of Hajj and Umrah of the Kingdom of Saudi Arabia.
Shipping and Handling of Documents. AIRLINK will use DHL, FedEx or UPS to return your documents unless you send AIRLINK a pre-paid completed label for the courier of your choice to use for the return of your documents. AIRLINK is not responsible for any delays, loss or damages resulting from the return of your documents by DHL, FedEx, UPS, or any other courier services. AIRLINK strongly recommends that you purchase insurance for all documents sent via courier. If you would like to purchase insurance for all shipping of documents, you must inform AIRLINK at the time you register for your package and you will be billed accordingly.
To the extent permitted by law, you release AIRLINK from all liability, cost, damages, claims and expenses (including direct, indirect, special and consequential loss or damage whether in negligence or otherwise) arising out of any loss of baggage.
Deposit Amount : $1500.00 per person
Additional Payment Amount by 31st March: $3000.00 per person
Balance of Full Payment: 15th May 2019
For bookings made prior February 5, 2019, Deposit is due within one week of booking, Initial Payment is due by February 5, 2019 and Final Payment is due by 15th May, 2019.
For bookings made between February 5, 2019 and April 15, 2019, Deposit plus Initial Payment are due immediately upon booking and Final Payment is due by 15th May, 2019.
For bookings made on April 15, 2019 and onward, Full Payment is due immediately upon booking.
For Umrah Packages:
Your booking is not confirmed until your registration/application is received by AIRLINK in its sole discretion, the Deposit is received by AIRLINK, and you receive written confirmation of your booking from AIRLINK. Your reservation may be automatically canceled if payments are not received by AIRLINK by the applicable deadlines above. Special conditions may apply to the prices set forth on the Website. To determine such conditions, you must contact AIRLINK or the relevant Service Provider. Please review and verify your booking invoice thoroughly and contact your travel agent or AIRLINK immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Payment of a deposit enables us to hold a reservation for you, but does not guarantee price. All fees imposed by the Kingdom of Saudi Arabia, including Hajj and Umrah fees or related to the ritual animal sacrifice, are separately charged and not included in any package or programs.
Please be advised that AIRLINK reserves the right to reject/refuse any application for any reason at any time prior to departure.
Notwithstanding the foregoing, airfare purchases are nonrefundable and no part of such amounts shall be reimbursed to any traveler canceling a booking.
The parties further understand that they hereby waive any right to sue in court.
To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to this Agreement within two (2) years from the date on which such claim or action arose or accrued, or such claim or cause of action will be irrevocably waived. IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF, OR USE OF THIS WEBSITE OR OUR SERVICES OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE OUR WEBSITE, PRODUCTS, OR SERVICES WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IF, DESPITE THE LIMITATION ABOVE, WE ARE FOUND LIABLE FOR ANY LOSS OR DAMAGE WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN OUR LIABILITY WILL IN NO EVENT EXCEED, IN THE AGGREGATE, THE GREATER OF (A) THE SERVICE FEES YOU PAID TO US IN CONNECTION WITH SUCH TRANSACTION(S) ON THIS WEBSITE, AND (B) ONE-HUNDRED DOLLARS (US$100.00) OR THE EQUIVALENT IN LOCAL CURRENCY.
YOU AGREE THAT THE LIMITATION OF LIABILITY REFLECTS THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED IN THIS SECTION WILL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS IS FOUND TO HAVE FAILED IN ITS ESSENTIAL PURPOSE.
All parties agree to irrevocably waive their respective rights to a jury trial of any cause of action, claim, counterclaim, or cross-complaint in any action or proceeding and/or hearing brought by either party against the other on any matter whatsoever arising out of these Terms & Conditions or any agreement between you and AIRLINK.
In the event that the arbitration clause contained herein is deemed invalid by a court of law, each party agrees that any suit, action or proceeding arising out of or relating to this Agreement shall be subject to the exclusive jurisdiction of the state and/or federal courts located in the Broward County, Florida. Each party waives any objection which it may have now or hereafter to the laying of the venue in the Broward County, Florida of such action or proceeding, and irrevocably submits to the personal jurisdiction of any such court in any such suit, action or proceeding.
This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and AIRLINK and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and AIRLINK. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
BY SIGNING BELOW, CLICKING THE REGISTER BUTTON ON THE WEBSITE, ACCEPTING SERVICES FROM AIRLINK, OR BY NOT CANCELING THE RESERVATION WITH AIRLINK, YOU, THE TRAVELER OR ARRANGER, CONFIRMS THAT YOU HAVE READ AND AGREE TO THE TERMS & CONDITIONS ABOVE. YOU ALSO ACKNOWLEDGE THAT YOU FULLY UNDERSTAND THE PACKAGE WHICH YOU ARE PURCHASING AND ALL TERMS & CONDITIONS THAT APPLY. YOU ALSO ACKNOWLEDGE THAT, IN THE EVENT YOU ARE MAKING A RESERVATION ON BEHALF OF ANOTHER TRAVELER, YOU ARE AUTHORIZED TO BIND THE OTHER TRAVELER TO THESE TERMS & CONDITIONS AND THAT YOU HAVE SO INFORMED THAT TRAVELER OF THESE TERMS & CONDITIONS